E-Clinic — Final project

5 min readAug 8, 2021

And finally reaching the end of this 9 weeks Bootcamp, I’m excited in presenting my final project! This time the theme was free by my choosing. I had the freedom and responsability on picking any kind of matter, subject, stakeholder and brand of any kind that I could actually explore and improve it with whatever tools I could create ..But of course, it had to be totally linked and validated by my researches and discovery throught the whole process.

We could choose between doing this task in group or alone. I chose doing it by my self, creating a big, challenger and immersive experience. This was an opportunity for me learning and growing even more in the UXUI field.

The Research

Having a very close related person called “ Eduardo” in my family, which is a Dentist professional that runs his own clinic, I decided exploring this business and purchase all the info I could get in order to identify any kind of improvement need I could spot.

I went throught qualitative interview with him and made a lot of questions to get in touch with his work, routine and understand where and how there could be a matter and the improvements I could be targeting on.

He related that his routine is very demanding. He works in his clinic several hours almost every day. Has a lot of clients and other professional dentists working in his clinic as well. These dentists occupy some of the available rooms in the clinc and provide many kinds of treatment specialization that differs one professional from the other, giving the clients a full treatment support.

The matter

After some conversation time with Eduardo, he revealed that he has a large and faithful number of clients and wishes to continue and expand it even more. His great difficulty is adminstrating the business. Everything that happens inside the clinic needs to be registered in order so that he’s able to know exacly the business progress, profitability and financial health.

I found that matter intriguing and decided interviewing a few more professionals that just like him, are dentists in their own clinic.

They all expressed the same matter! All of them go througth the same routine and can’t provide their clinic a secure administrative control.

Every single one of these professional dentists described their routine as it begins when they’re still home and get in touch by phone with their clinic’s assistant, so she can instruct them about the patients they’ll be seeing and what kind of procedure it’s going to be executed in each one of the patients. These informations are being daily annotated manually in a paper notebook, cointaining everything about each attendance that happens in the clinic, like laboratorial material, procedure kind, professionals values and comissions. Therefore it’s always doubtful the writtings and notes on this manual notebook. The professionals are always worried about the assistant precision in writting everything correctly and with no mistakes.

Gathering all those facts, I understood that this was a big and complex matter. They need some kind of full administrative and financial control support.

Benchmarking the existing solutions

I took a look at the actual solutions in order to understand what services and features they have and how they work. The most of them do provide the clinic’s control support, but by the other hand they have an expensive coast that these professioanls aren’t willing to pay. And these solutions only accept working with their own card machines with it’s own fees.

The persona

The persona I created is Patrícia. She’s a Surgeon Dentist and works all day long in her clinic among the other dentists professionals. Her routine is shown by the stated problem: She has patientes attendance every day and needs a better and trustful view and access on each attendance informations and details.

Building a solution

I new and understood that the solution I would be building, had to serve the Dentists by providing them all the initial informations on each patient they attend daily, without depending on their assistant manual notes.

I decided it would be a mobile app and desktop responsive as well. These users need the facility in carrying this solution at any place they’re, so this could be accessed from anywhere and anytime.

This will provide them when they’re still home before arriving the clinic, viewing all the patients infos details and all their attendance and schedule.

Prototyping

All right, now I needed to get my hands on working the prototypes… How they would look like, what features they need to have, the facility and assistance it could be providing the users.

I built a tool that contains two different agendas. The Dentist clinic’s owner professional, focusing in her (Patrícia) daily routine and the Clinic’s that is focused in all the professionals that work there. These two paths leads to all the schedule selection, either filtering it by the year, month and day…and every single attendence displaying the professional who’s occupying a room, the room’s number, the patient’s infos, procedure and laboratorial material. Even the patient’s exams images are available. Down below the mey prototype’s images showing all the app’s funcionality.

Mobile version — Patricia’s agenda:

The entry screen with the two agendas (“My agenda” and “Clinic’s agenda”

Patricia’s daily agenda, reporting Room number, schedule and the patient’s name

When tapping on the calendar icon, she can chose any othe date

After selecting “Sex 30/07/2021” she taps on her first attendance card and access all the info to that patient’s attendance: name, procedure, laboratory material and she can tap the left button “view exams”

The exams images and infos, which she can zoom on tapping the images and also edit, delete

Clinic’s agenda:

The whole clinic’s schedule with all the professionals info: professional’s name, room number, attendance time duration

Desktop version — Patricia’s agenda: